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To clean up spills, rooms, public spaces

Send a Request to Environmental Services

See a spill, bathroom that needs to be cleaned, or dirty room/public space?

Send Environmental Services an email with your request. You can even add a photo as an attachment along with your note to the body of the email with the location of the issue!

Environmental Services

For BWH housekeeping, pest management, interior plants and grounds maintenance. After 3:15 PM, use the Pager 11312

Pest Control

For pest management services.Integrated Pest Management (IPM) principles are emphasized: pesticide use is a last resort (contingent on approval by Environmental Health & Safety).

Environmental Chemical Waste Collection

For any chemical or hazardous material spills.

Personnel are on-site Monday - Friday from 8:00 AM – 4:30 PM, all other times, use the Pager 11312

Hours: 8:00 AM-4:30 PM Monday-Friday

Food and beverage options

Garden Cafe

Located on the 2nd Floor of the hospital, next to the Towers Elevators. The Garden Cafe is the largest cafeteria at BWH and serves hot entrees, pizza, grill items, and an amazing salad bar.

Hours - Daily, 6am-11:30pm

Au Bon Pain

Located on 75 Francis Street, in the BWH main lobby. Coffee, pastries, cafe sandwiches.

Hours: Open 24 hours.

Pat's Place

Located on 15 Francis Street entrance in the Peter Bent Brigham Building

Hours: Monday-Friday, 6 am-5 pm

Shuttle time and wayfinding

Partners Shuttle Tracking

Find out what time the next Partners Shuttle is going to stop at BWH.

Power, elevators, facilities help

Central Transport

Central transport provides patients transportation to and from test sites, ambulatory clinics, patient discharges, including new mothers and babies.


For maintaining electrical power, including emergency power outlets, key requests, elevators, medical gas valves including oxygen, medical air and suction, fire extinguishers and fire pull stations.

Biomedical Engineering

Send a Request to Biomedical Engineering

For repairs to patient care equipment (defibs, EKG machines, monitors, anesthesia machines etc.) contact Biomedical Engineering. Please provide the following:

· Partners user ID
· Contact number
· Location (Building, Floor, room number, department/clinic)
· Asset number
· Brief description of the problem

Service Requests monitored from 8-5PM.

Biomedical Engineering Contacts

For repairs to patient care equipment (defibs, EKG machines, monitors, anesthesia machines etc.) contact Biomedical Engineering.

Audio/Video, IT help

BWH IS Help Desk

The IS Help Desk is your primary resource for answering IT-related questions and resolving issues. Examples include issues with your computer, Epic issues. Trouble with printing or getting on the network.

This line is answered 24 hours a day

Audio/Visual Services

Audiovisual Services is your first line of defense for any issues with AV equipment, repairs, installations, or purchasing questions. Contact AV Services for assistance with AV equipment in the conference rooms or any questions about AV equipment.

Note: Audiovisual technicians are not available after 4:30pm or on weekends unless prior arrangements have been made with a valid PeopleSoft number.

Select option 3, M-F 7 am-4:30 pm


Interpreter Services


Security/Emergency Management

Emergency Management

Contact Emergency Management for the most up-to-date announcements during an emergency.

BWHC Employee Emergency Announcement Line.

Feedback and extras!

Send Feedback to FixIt

Do you have feedback for FixIt? Have a request for a new card? Broken link/phone number? Email us!